Professional Communications - an Erie, PA based company, was founded upon the idea of combining cutting edge answering service technology with a well-trained knowledgeable staff to provide unique call center solutions to our customers' specialized needs.
Below are a few of the key systems we provide to assure that you receive the highest quality service available today:
1. Power Back-Up
We have a UPS power back up, as well as a full natural gas generator that can power the entire building for an extended period of time if necessary.
2. Internet, Telephony, and SMS
Our connectivity is powered by three separate ISP's to enable web integration and email. All of our phone lines and numbers (local and toll free) are brought in through multiple carriers to ensure that telecommunication needs are met, even if one carrier is experiencing a technical difficulty. With the increased demand in text messaging, we are also using three separate cell phone carriers for text messaging delivery of messages.
3. Hardware and Back-Ups
Once your calls have reached our building, they are routed through our Telescan hardware/software system and then sorted accordingly. Our call recording system maintains voice logs of all calls, which we keep stored for any situation. All messages are archived for approximately 365 days but long-term storage is kept in case the need arises for data retrieval. Redundancy is emphasized in all of our systems and all have back-ups available to be swapped in at a moment's notice.
4. Operator Stations
Each of our Operators work at a state-of-the-art stations designed by PCMSI/Telescan. Each station has dual screens to allow for web functionality to be incorporated into your account if needed. Our call center layout keeps operators comfortable and efficient.
5. Communication Servers
A wide range of delivery options provides you with the flexibility to respond to your customers in a timely manner.
Our Email, SMS Text, Fax and Alpha servers are designed and maintained here at PCMSI.
Whichever way you choose to receive your call information, you can take comfort knowing that we are dedicated to getting it sent out in a timely fashion.
Professional Communications owns and operates our answering service headquarters building right here in Erie, PA.
Our office and call center occupies all three floors, and all calls are both handled and processed in this facility