Best Order Entry Service
Our call center allows for order taking service, order entry service and order processing service utilizing our system, or your existing website!
- Custom Order Entry Service
- Single or Multiple Products using a Catalog, Advertising, or Website.
- Telephone order taking services provided 24 hours a day, 7 days a week
- Professional, State-Of-The-Art Order Entry Solutions
- Personal 800/888/877/866 numbers supplied, or use your existing number.
Order Processing Service, Order Taking Service, Live Order Taking, Order Entry Solutions, Answering Service, Custom Order Entry Service, Order Taking Call Center and More
Our company provides answering and order taking services that are both personal and professional. Clients have the option of using their own Website, conventional advertising methods, or a catalog.
If your organization uses a Website to take orders then our advanced order entry system enables our telephone receptionists to access your Website. This allows us to assist your clients with real time product information and order placement. We also have an internal system in place. It enables clients who don't use a website to create a business customized solution by placing their product or catalog information into our flexible database.
Customer service is a critical element in phone order taking. Clients have the option of assisting in the customization of any products and/or catalogs being placed in our database. Fast, state-of-the-art systems enable our answering service to place orders directly onto your site, or within our database. If you choose to use our database then you will be pleased to know that each item is displayed by number and is accompanied by a brief description. Our receptionists use these descriptions to personally assist your clients with the ordering process.
Let us take your orders for you.
Our order management service prompts our receptionists to fill in each necessary section including
- Name
- Address
- Telephone number
- Shipping address,
- Credit card information
- Item(s)
- Quantity
- And any other relevant data.
All messages and orders taken by our receptionists are recorded by our voice logging system. This allows us to verify information whenever necessary. As the information is entered the necessary shipping and handling charges are calculated. Any applicable discounts and taxes are determined. Credit card information is verified. Your customer is supplied a grand total in a timely efficient manner. Completed orders are faxed, emailed, or downloaded directly into a host computer system.
Case Study
Is your order taking call center meeting your needs?
A large distributor of seasonal equipment approached our company with a challenge. They wanted to streamline their phone ordering process, reduce costs, and still allow for a 24-hour response time. The solution turned out to be a combination of services provided by Professional Communications.
First customers are given one of our toll free numbers. Their clients are greeted with a customized pre-operator announcement. They are given the company name, current specials, and website information before being directed to our live order taking center. A professional receptionist takes new orders on the company's pre-existing website. Any calls regarding existing orders or problems are routed to one of our voicemail boxes. Messages are then e-mailed as a .wav file to the Customer Service Manager as soon as they are left. At the end of every day, a full synopsis of calls including orders, complaints, and wrong numbers is sent directly to the CEO.
Do you have a business customized solution to handing your important calls? Our operators are standing by.
Contact us today to discuss how our order taking service, order entry service and order processing service can help streamline your business!
For add-ons to this order entry service click here.
We serve the following States:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
PCMSI is a Telephone Answering Service company. Our main offerings include: Medical Answering Services, Business Answering Services, and Order Entry Service for your business needs.
Common Tags: Order Entry Service, Order Processing Service, Order Taking Service, Order Taking Call Center, Phone Order Taking, Business Customized Order Entry Solutions, Live Order Taking Answering Service, Custom Order Entry Service, Order Management Service, Telephone Order Taking Customer Service
