Best Telephone Answering Service
Make the right choice regarding your answering service, telephone answering service, phone answering service or call answering service.
Allow Professional Communications' Answering Service to be your after hours solution!
Not sure if we can help? Then just ask yourself a few key questions to get started.
1. Are you experiencing a shortage of staff at critical times?
2. Do you lose customers when they call after business hours?
3. Do potential customers hear busy signals or numerous rings when they call?
Did you answer, "Yes" to one or all of the questions above? Then let PCMSI solve these and other routine business problems for you.
To create a seamless virtual answering environment Professional Communications utilizes the most advanced computer-based telephone answering equipment in the industry. Every call is answered promptly using your personalized answer phrase. Your customers will be greeted by a professional receptionist who will represent your company just as if they worked in your office.
Our state-of-the-art systems ensure that the proper information is taken and delivered accurately and efficiently to one or multiple persons or locations.
Call Answering Service, 24 Hour Professional Answering Services, Affordable Receptionist Services, Live Call Handling, Call Center Services, Business Phone Answering, Medical Answering, Specialty Answering Service, Voice Mail, Telemessaging and More
FEATURES INCLUDE:
• 24 HOUR SERVICE: Our personalized service is available 24 hours a day, 7 days a week. You have the option to forward your calls to us all the time, after hours, or just on an as needed basis. We can answer when your phone lines are busy, or when they ring more than a pre-determined amount of times. This ensures that you always stay in touch with your customers.
• PERSONALIZED ANSWERING: All calls are answered as if our receptionists are on-site at your location. As soon as the call is received our computer screens display the information you have given us. They outline how you prefer each situation is to be handled and what specific actions are to be taken.
• FLEXIBILITY: Our customer service representatives can make changes and update your account as your requirements dictate.
OPTIONAL TELEPHONE ANSWERING SERVICE ENHANCEMENTS
PRE RECEPTIONIST ANNOUNCEMENT
• Customized greetings can be played prior to live answering your line. They indicate office special instructions, etc. (Prescreened calls save time prior to our receptionist answering calls.)
• These announcements can be based on the time of day and the day of the week.
• Customized menus give callers the option of choosing which department they wish to be connected to.
VOICE MAIL (Unified Messaging)
• Calls taken by our receptionist can be recorded into a voicemail box.
• Voice Messages can be sent to an email address and played over the speakers of your personal computer.
• Voice and Fax Message can be sent to one or multiple email addresses.
• Callers can call your voice mail and:
- leave a recorded message,
- press "0" and talk to one of our receptionists
- or be routed to an office, home, or cellular telephone.
• Greetings can be changed based on the time of the day and day of the week.
• Gives you the ability to bypass the receptionist and access your new messages immediately.
• Will page a pager at a pre-set time interval to notify you of new messages. If a new message has not picked up the voice mail can page another pager or call one of our receptionists to indicate the message has not been accessed.
FAX AND EMAIL MESSAGE DELIVERY
• Fully computerized faxing and emailing of all messages.
• Faxes and emails can be sent at pre-determined times and days of the week or immediately after taking a call.
• Receive hard copies of all messages via fax or email.
• Email to one or multiple addresses.
• Save time by eliminating the need to call in to check for messages.
INTERNET ACCESS
• Our receptionists have the ability to access your Website for additional information when assisting your customers.
• Orders, questions, appointments, and help desk functions can all be done using the Internet and your own Website.
ALPHANUMERIC SMS TEXT MESSAGE DELIVERY
• Detailed messages can be sent directly to pagers, cellular phones and various wireless devices
• They can show the caller's name, phone number, and message.
• The device carrier can immediately respond or hold the call in the pager memory for later action.
• Enables the wireless device carrier to be almost anywhere and immediately receive messages from our service.
• Text Messages can be sent by our state-of-the-art SMS Server directly to your phone, Blackberry, or PDA regardless of carrier.
• They can also be faxed and emailed as a backup.
BILLING
Professional's billing is based on only the amount of "live receptionist" time utilized. We do not bill per call. Our monthly charge is a cumulative total of receptionist time only while on your line. If a call lasts 10 seconds, the client is only charged for the 10 seconds. This method provides incentive to answer calls immediately and provide professional and efficient handling of every call, while saving normally 15 to 25% over other methods of billing
Contact us today to make the right choice regarding your answering service, telephone answering service, phone answering service or call answering service!
For add-ons to this service click here.
We serve the following States:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
PCMSI is a Telephone Answering Service company. Our main offerings include: Medical Answering Services, Business Answering Services, and Order Entry Service for your business needs.
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