1st Level Helpdesk
• We are an extension of your in-house tech support, serving as a 1st level help desk.
• We can completely handle technical support issues your in some cases.
• Issues more involved? We can dispatch directly to your IT professionals.
• We will save you money and free up your staff.
• All calls are answered and handled domestically from our US based offices.
• PCMSI can customize your help desk services to provide service around the clock.
Customers using your technology or services have come to expect fast, responsive and clear technical support to help them get up and running as quickly as possible.
At Professional Communications Messaging Service we can help you consistently meet and exceed those expectations in an efficient and affordable way. Simply put, we can become an extension of your in-house tech support, serving as a first-level helpdesk resource. That means that we can provide initial screening on tech-support calls, and then, in some instances, completely handle technical support issues your clients are facing.
The process is easy. You simply provide us with a series of prompts and questions for common IT problems and our professional and courteous operators will help customers or system-users troubleshoot issues, often coming to a resolution. Your customers end up happy, and we free up your tech staff to deal with more complex or urgent issues.
For issues that turn out to be more involved, we can efficiently dispatch to your IT professionals. This approach makes the most efficient use of your help staff while still providing real-time service to users.
Not only will you save money and free up your staff for more high-value work, we will provide your customers with great service and responsiveness. All of our calls are answered and handled domestically from our offices so your customers won’t have to deal with communication issues or language barriers.
We answer calls faster than industry averages and never put callers on hold to field other calls. We make sure your customer is completely satisfied and has all the information necessary before concluding a call.
We can customize your helpdesk services so you can have us provide service around the clock, after-hours only, or at times of high-call volume.
Call us today to discuss how we can help you consistently meet and exceed your customer’s expectations in an efficient and affordable way! 888-776-2661