• Fast, friendly and focused operators.
• State-of-the-art technology to ensure consistency, reliability, and security.
• On call round-the-clock.
• We can screen and filter your calls, provide appointment scheduling services.
• Real-time changes to your answering service protocol for special occasions & more.
A friendly, professional & knowledgeable voice at the other end of the phone.
Never before has that experience been more important to the success of your business. And, sadly, never before has it been so rare. Automated telephone answering service technology combined with offshore outsourcing trends have created a telephone minefield for consumers and professionals who simply want a fast, focused and friendly call experience.
With Professional Communications Messaging Service, fast, friendly and focused is exactly what you get from our highly-trained, highly competent telephone answering service operators. We use state-of-the-art technology to ensure consistency, reliability and security, but when it comes to the human element – well, we’re a bit old-school, and proud of it.
Our operators are all based in the USA.
When your customers call, you can be sure they won't deal with inconsistent service, language issues or hear dogs barking in the background.
Among the value-added features we offer:
24/7 answering services
You can add efficiency and order to your office by using our services beyond just off-hours answering and message taking. At times that you specify, or 24/7, we can screen and filter your calls, provide appointment scheduling services, and quickly dispatch emergency calls. Using these answering services during your busy office hours allows your staff to focus on meeting the needs of in-office customers or patients. The result: a more efficient office and happier customers and employees.
Make sure calls get directed to the right person at the right time. No matter how complex, we can comply with your protocols to make sure that calls get channeled to the person on call, or a pre-determined individual at your office. We can also do basic preliminary screening of caller’s issues or questions, ensuring that calls get dispatched efficiently, saving the time and hassles of transferring calls within your office.
Fast changes to meet your needs
We can quickly make real-time changes to your answering services or protocol for a holiday weekend or another change in your office. We have managers available around-the-clock, 365-days-a-year who can quickly modify your services so your office can always maintain your high level of professionalism and not miss any calls or messages.
Our unique "Best Rate Guarantee" assures that you always get the best possible rate for our answering services. The concept is simple -- we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
Call us today to experience the Professional Communications Messaging Service difference at 888-776-2661