Utilities and Government
Budgets are tight and competition can be fierce in today’s utility industries. Increasingly, the focus is on efficiency and doing more with less.
If you are operating in the gas, electric, telephone, cable television, or Internet provider space, or for a governmental organization, then Professional Communications Messaging Service can be your strategic partner to run the business as efficiently and profitably as possible. We are the best utility answering service, highly responsive to your 24-hour call answering needs while also offering a range of value-add communications services.
We can field your incoming calls, schedule your technicians for service appointments, communicate with your customers about service charges and billing questions, and handle after-hours inquiries and dispatching. Not only that, we’ll work with you to develop a detailed call protocol so specific calls are forwarded to the right technician at the right time to deal with an issue in an efficient manner.
We have managers available around-the-clock, 365 days-a-year, who can quickly modify your answering services if you have updated information to share with your customers about an outage or other issue that might be affecting service. And we will help you develop FAQs so our operators can serve as first-tier troubleshooters, often handling a problem without having to contact your busy technicians or service representatives.
We offer prompt, courteous, on-demand answering services in which each of your clients, prospects and business associates are greeted with a friendly, live human voice. All of our calls are answered and handled domestically so your customers won’t have to deal with communication issues or language barriers.
We answer calls faster than industry averages and never put callers on hold to field other calls. We make sure your customer is completely satisfied and has all the information they need before concluding a call.
Our unique "Best Rate Guarantee" assures that you always get the best possible rate for our services. The concept is simple -- we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
Call Professional Communications Messaging Service today to discuss how we can help your utility operate more efficiently. We help lower your overhead and increase your profit margins, while enhancing your levels of customer service in the most affordable way possible. Partner with us and your customers will appreciate your responsiveness and professionalism. 888-776-2661