Information Technology (IT)
No matter what aspect of the technology industry you are in, you know that customer and client expectations are always increasing. Consumers and users of your technology have come to expect fast, responsive and clear technical support to get them up and running as quickly – and painlessly – as possible.
At Professional Communications Messaging Service we can help you consistently meet and exceed those expectations in an efficient and affordable way. Simply put, we can become an extension of your helpdesk and tech support, serving as a first point of contact to ensure that customers and users contacting you have a first-rate service experience – every time. We can provide virtual call-center services, efficiently capturing the information needed to better pinpoint the technical support or maintenance required to solve the problem.
We also offer a true time-saver for your organization – first-tier helpdesk services. That means that we can help screen calls, and, in some instances, completely handle IT helpdesk calls. That frees your staff up to focus on more urgent issues. Simply provide us with a series of prompts and questions for specific, common IT problems and our professional and courteous operators will help customers or system-users troubleshoot the most common issues, often coming to a resolution that we can track for you. For issues that turn out to be more involved, we can efficiently dispatch to your IT professionals. This approach makes the most efficient use of your help staff, while providing real-time service to users.
All of our calls are answered and handled domestically so your customers won’t have to deal with communication issues or language barriers. We answer calls faster than industry averages and never put callers on hold to field other calls. We make sure your customer is completely satisfied and has all the information necessary before concluding a call.
We have managers available around-the-clock, 365-days-a-year who can quickly modify your services so your office can always maintain your high level of professionalism and not miss any calls or messages.
Our unique "Best Rate Guarantee" assures that you always get the best possible rate for our services. The concept is simple -- we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
Call us today to discuss how we can add value, reliability and efficiency to your IT business! 888-776-2661