If you run a service business, you’ve inevitably been in this spot before. You're meeting with a customer when your cell phone rings. Do you take the call and make your customer wait, or let it go to voicemail and potentially lose out on some business?
Or maybe you’ve gone the other route with an answering machine at your home or office retrieving calls for you to follow-up at the end of the day or the next morning. Sure, this approach eliminates the distractions, but means your potential customers might not leave a message or will look elsewhere for service.
Neither scenario makes for good business. When your customers or prospects call, they need to know quickly if you are available – or if they can reach you in case of emergency. Whether you are running an HVAC, plumbing, appliance repair, construction, painting, pet grooming, pest control or other service, phone calls are the lifeblood of your business.
Professional Communications Messaging Service has the solution: providing prompt courteous, on-demand answering services in which every caller is greeted with a friendly, live human voice. All of our calls are answered and handled domestically so your customers won’t have to deal with communication issues or language barriers. And we answer calls faster than industry averages and never put callers on hold to field other calls. We make sure your customer is completely satisfied and has all the information they need before concluding a call.
Yet we do more than simply answer your phones. We can customize your answering services, messaging and communication services in ways that add value, efficiency and professionalism to your business. You can have us answer your calls around-the-clock, at specified hours, or only when you need time to focus on an important job or some other commitment.
Want to make sure that there are certain calls you never miss, such as those for emergency service? No problem. We can help you develop a detailed call protocol so specific calls are forwarded to your phone through our virtual switchboard, or you receive a text message or email allowing you to connect with that important customer quickly. We have managers available around-the-clock, 365 days-a-year, who can quickly modify your services so your business can always maintain a high level of professionalism and never miss any calls or messages.
Our unique "Best Rate Guarantee" assures that you always get the best possible rate for our services. The concept is simple -- we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
Call Professional Communications Messaging Service today to discuss how we can help grow your business one satisfied customer at a time! 888-776-2661