Health Care / Medical
When you’re running a busy medical or dental practice, the last thing you want to worry about is your answering service.
You need secure, reliable, accurate, professional and HIPAA-compliant answering and messaging services that can be fully customized to meet your unique and ever-changing needs.
That’s exactly what you will get when you have a partner with Professional Communications Messaging Service. We bring more than 50 years of experience providing services and support for doctors, dentists, home healthcare professionals, hospice and other medical and healthcare providers.
Our experienced operators all receive ongoing HIPAA compliance training and are committed to answering your calls in a prompt, courteous fashion. Yet we do more than simply answer your off-hours phone calls. We can customize your answering, messaging and communication services in ways that add value, efficiency and professionalism to your practice. Our state-of-the-art technology utilized by our seasoned, domestic-based operators allows for a full-range of value-add customizable options. Popular services for medical professionals include:
- 24/7 answering:
You can add efficiency and order to your office by using our services beyond just off-hours answering and message taking. At times in which you specify, or 24/7, we can screen and filter your calls, provide appointment scheduling services, and quickly dispatch emergency calls. Using these services during your busy office hours allows your staff to focus on meeting the needs of in-office patients or only handle specified calls. The result: A more efficient office and happier patients and clients.
- Secure messaging:
Recently we added HIPPA-compliant secure text messaging services. This feature allows you to receive encrypted patient-related information via text or e-mail message, maintaining security while providing the ease and efficiency of text messaging. You choose how you receive messages – via your smart phone, e-mail, a pager or fax.
More on HIPAA Compliant Secure Messaging: This feature allows you to receive encrypted patient-related information via text or e-mail message, maintaining security while providing ease and efficiency. We offer this service to allow our customers that deal with Protected Health Information (PHI) to remain HIPAA compliant. You choose how you receive messages – via your smart phone, e-mail, a pager or fax. Perfect for physician answering services too!
- Customized protocol:
Make sure calls get directed to the right person at the right time. No matter how complex, we can comply with your protocols to make sure that calls get channeled to the person on call, or a pre-determined individual at your office. We can also do basic preliminary screening of caller’s issues or questions, ensuring that calls get dispatched efficiently, saving the time and hassles of transferring calls within your office.
- You call the shots:
Need to make a real-time change to your answering services for a holiday weekend? No worries. We have managers available around-the-clock, 365-days-a-year who can quickly modify your services so your office can always maintain your high level of professionalism and not miss any calls or messages.
Our unique "Best Rate Guarantee" assures that you always get the best possible rate for our services. The concept is simple -- we monitor your usage each and every month and place you at the most cost effective pricing package based on your usage for that time period. So each month, you get billed at the base rate that represents the best value for you. This service is provided at no additional cost every month, for each and every one of our clients.
HIPAA-compliant answering and messaging services.
Fully customized services to meet your unique needs.
Support for doctors, dentists, home health care professionals, hospice and other medical and healthcare providers.
Experienced operators that all receive ongoing HIPAA compliance training.
Physician answering services.
Round the clock answering services.
HIPPA-compliant secure text messaging services.
Customized protocols to make sure that calls get directed to the right person at the right time.
Call us today to discuss how we can add value, reliability and efficiency to your office communications. 888-776-2661