Picture this. You’re standing in front of 1,000 people, and you ask them the question: “Who here enjoys listening to an automated recording when they call a customer service hotline?” I’ll tell you what you’ll hear, crickets. Maybe a few … Continue Reading
If you’re a small business owner, it’s probably because you’re passionate about something — namely, whatever is at the core of your business. And while you’re likely to love and appreciate your customers, you’re probably not so passionate about answering … Continue Reading
Email marketing is one of the best ways to reach your customers. In a digital age where everyone constantly checks emails, you want to make sure your company stands out from the crowd and entices your customers to click through … Continue Reading
“What do my clients need?” It may seem like a simple question, but this is one of the most important queries you can make. Seeking to learn about your clients and truly understand their needs shows that you care. It … Continue Reading
Utilize a customer service model that leverages the power of a personal relationship while Curating a Thriving Business and Building Raving Fans. Continue Reading
