All Property Management Businesses are “open” 24/7/365, and keeping up with the variety of incoming calls, at any time of the day or night, can be rather challenging. Having an employee available to answer the phone at all times would be quite expensive and impractical, making a quality telephone answering service an excellent cost-effective alternative.
Realizing that the right telephone answering service can handle your calls whenever you need them is key to realizing its value. You, like other property managers, may have staff answering calls during regular business hours. The answering service can be thought of as an extension of your staff to take care of overflow calls, or to answer your phones when your employees are unavailable, after hours or on weekends and holidays.
Being in the property management business challenges you to be available to your clients, prospects and business associates. Using a property management answering service customized around your business and that ensures each caller is greeted with your company’s name by a professional, knowledgeable, live operator is fundamental. Find a service that will work with you to create a detailed call protocol. This will allow specific calls to be handled appropriately and then forwarded to your phone and/or have messages sent via text or email if required. The option of using a dispatcher for emergency calls should be considered as well. All of this will help you to keep your finger on the pulse of your business.
Talk with a property management answering service that will take the necessary time to get to know your business needs. The truth is, you need to feel confident and comfortable with an answering service that will represent your business the way you want and not the other way around. Make sure you know they will be there for you, as well as all of your callers.
To be successful, you have to have your heart in your business, and your business in your heart. ~Thomas Watson, Sr.