53 Years of Excellent Customer Service with a New Look!

Welcome to our brand new website for PCMSI! Over the course of this past year we have completely revamped the way we look, but we’re still focused on continuing our 53 year tradition of excellent customer service. We are here for your callers any time you need us. PCMSI has operators working in house 24/7/365 to answer your incoming calls. Rest assured that a manager and/or a supervisor is available around the clock to make changes or update instructions. We aren’t just about taking and delivering messages anymore. We can be your first tier support desk, order taking line, call off line, schedule and cancel appointments, and so much more!

There are many new features on our website that you may not be aware of such as this blog, where we’ll talk about some of the questions and concerns you have voiced over the years. But, best of all we will use this platform to educate you on new technology and services available to all of our answering service clients. Also, if you’ll notice the small icons at the top right of each page of the website, now you can connect with us on Google Plus, LinkedIn, and Twitter where we’ll have updates and share news about PCMSI. Everyone has different needs, so if you don’t find what you are looking for you can start a Live Chat and someone will be able to let you know how we can support your business and handle your callers’ needs.

We’re also starting a new payment system that gives our clients the ability to pay online when it is most convenient for them. Gone are the days of writing checks, mailing payments or worrying about expired credit cards. Using our online portal is easy and secure! We still offer a variety of options including credit cards, check, and ACH. We work on a month-by-month billing and contract cycle, which is carefully monitored. If you wind up using more minutes than you originally signed up for, we will make sure to put you into a different package that will save you money with our “Best Rate Guarantee”!

PCMSI Best Rate Guarantee is a part of Every Package

We’re looking forward to having you get to know us better through sharing just what we can do for you. Thank you for partnering with PCMSI. We sincerely appreciate your business. We hope that you all have a great week.

-Team PCMSI

“No work is insignificant. All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence.” ― Martin Luther King Jr.