Best Call Answering Service Company and Call Center Provider

As an answering service company, Professional Communication's call handling services have served as the main call center provider and virtual office answering service for professionals and businesses both locally and nationwide since 1962. With our call answering service we take pride in matching our services to your needs. It doesn't matter if you are looking for a full time receptionist, want assistance in providing help-desk support, need an order taking answering service or are considering outsourcing your company's dispatching. PCMSI has the answers you need. Let us help you ensure that you never miss a call again with one of our many services.

Call Answering Service, Call Center Provider, Call Handling Services, Answering Service Company</span>

The following letter was written by the President of PCMSI, Gerard T. Uht, Jr.(1964-2008) and is in loving memory of him.
Gerards Letter-1.pdf

Our history of reliability among call handling companies speaks for itself. Any company with the right software and equipment can answer your telephones. It takes a communications professional to do it right. Our receptionists are experienced, hard working, and dedicated to providing your customers with the level of live phone call handling services that they deserve. We can customize a solution that fits your needs as well as your wallet. Our state of the art facilities operate 24 hours a day and service a broad range of customers nationwide.

A virtual office answering service is a key part of giving your business an advantage over your competition. Let us answer you calls, pre qualify your leads, collect vital information, and sort out those annoying solicitations so that you can concentrate on what you need to get done.

Any order taking answering service can answer your phones and place your orders! Professional Communications has the technology and experience to save you time and money by answering your callers, offering information, and processing sales remotely or on-line.

Our business telephone answering service combines nearly 50 years of experience with nationally recognized innovation and technical advancement to tailor solutions that fit your needs and your budget. We can serve as the first tier in your help desk organization. We can handle your after hour emergencies and dispatch service technicians to deal with those issues. Let us take those late night calls so that you can get the rest you deserve.


Any telephone answering call center can take messages but a messaging service provider is one that makes sure that you get them.

You can call messaging service providers and get your messages but true service is getting your messages the way you want to get them. We have tried to separate our national answering service from other answering service providers by creating solutions to get your messages to you the way you need to get them. Fax, email, voicemail, text, or direct call tell us what works best for you.

As an answering service company, Professional Communication's call handling services have served as the main call center provider for professionals and businesses both locally and nationwide since 1962. With our call answering service we take pride in matching our services to meet your needs.


Current Services Include:
• Telephone Answering Service
• Medical Answering Service
• Virtual Answering Services
• Virtual Office
• Virtual Receptionist
• Order Taking
• Order Entry & Processing
• On-Line Ordering
• Voicemail & Fax
• Unified Messaging & Custom Messaging Services


At PCMSI your account will be handled by professional and courteous telephone receptionists that take a true interest in the satisfaction and success of each one of our clients. And, when you pair their personal touch with our state-of-the-art systems, wireless, and Internet technology you end up with a service that can truly stand the test of time. Whether you need an answering service for your service company, a real estate answering service, IT office support answering service, a call center for your transportation company, etc - you can rely on PCMSI!

PCMSI is a Telephone Answering Service company. Our main offerings include: Medical Answering Services, Business Answering Services, and Order Entry Service for your business needs.

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Key Staff

Steve Bernsley

Call Center Manager
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Ext.235


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Answering Service, Answering Services, Telephone Answering Service, Answering Phone Service


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FAQs

How long have you been in business?

Professional Communications Messaging Service, Inc. has been in business since 1962. Still under the same management, we are one of the oldest and most experienced answering services in the country.

Where are you located?

All of our operations are based out of our corporate headquarters in Erie, PA. Your calls will not be sent to telecommuters, nor will they be sent overseas.

What are the terms of your contracts?

Our contracts run on a month-to-month basis. There are no long term commitments or termination fees. And because it's month to month, so is our billing cycle. Unlike some companies who bill every 28 days, 13 times a year, we bill you 12 times a year.

We are in a hurry to get up and running, how long will it take to get our customized answering service set up?

Most accounts can be set up in 24 hours or less. Only a few simple forms are required to get things up and running.

How are my callers going to reach your operators?

Once we issue you a toll free number, you can choose to have your customers use that line directly or have your existing numbers forwarded to our location.

If you issue me a toll free number, am I allowed to advertise it directly to my clients and prospects?

Yes! You can feel free to advertise the number for your customers to dial direct.

My phone company does not allow forwarding to a toll free number. Can you issue me a local number instead?

We have non toll free numbers available in many locations. We can easily issue you one to assure that your calls can be forwarded to us.

Can you use our existing online system to log caller data and in our system?

Definitely! Our operators work on dual monitor systems that are connected to high-speed Internet. Our operators can incorporate your current system as well as usernames, passwords and instructions to give your clients the best possible service.

I'm just starting a new business so my call volume will be low. Do you have requirements on how large my company has to be?

Whether your company has one employee or thousands, we can set up a custom service package that satisfies your needs, as well as the needs of your customers.

I'm not sure what my call volume is, or will be. Am I going to be stuck paying huge overage fees?

We understand this, and rather than penalizing you, for doing more business, we will monitor your usage monthly, and if need be can adjust your account and place you at a more cost effective pricing plan.

Can you work with different people on call dependant on the criteria of the call and time of day?

Yes! We will customize your account to get the right information to the right people at the right time.

Will we have to pay extra for a large number of on call employees?

No. We do not have any surcharges or extra fees for the number of on call employees, doctors, etc.

Can you send messages to lists of people over different mediums?

Sure! Call your maintenance tech, text their supervisor and email a recap to the manager. Whatever you need, we can customize your notification at the time you set up the account, and update it as your business grows.

I need for you to answer when I'm not available, will I be charged for after-hours, weekends, or holidays?

Absolutely not! Our pricing is for service 24/7/365.

I am out of state, does this make a difference?

No it doesn't! Once your calls are forwarded to us, and we answer, all of your scripting appears right on the operator's screen. We know exactly how to answer, what information to take, and what to do with the calls. It is transparent to the caller that we are not actually in your office, and maybe a thousand miles away.

When will you answer my calls?

We're here to answer all calls 24/7/365. Whenever you need us to answer, that's all you have to do is call forward your phone line(s) over to us. Whether it's after hours, the weekend, all day, or you just can't pick-up in time.

We'd like the appearance of an on-site receptionist. Can you route our calls to the correct people in our office?

Virtual office is a great way to save money. We can simulate the feel of a front office receptionist, while transferring calls to the sales department, or emailing the controller '" all customized to your business.

What if I need to make changes? Is there a cost involved?

All companies change, and we are ready to update your account when needed. There is no cost involved for account updates, and they can be requested via phone or email!

How do I know that mine and my callers' data will be kept private?

Professional Communications is HIPAA certified and bonded. All calls and details are recorded and protected.


Current Services Include:
• Telephone Answering Service
• Medical Answering Service
• Virtual Answering Services
• Virtual Office
• Virtual Receptionist
• Order Taking
• Order Entry & Processing
• On-Line Ordering
• Voicemail & Fax
• Unified Messaging & Custom Messaging Services


At PCMSI your account will be handled by professional and courteous telephone receptionists that take a true interest in the satisfaction and success of each one of our clients. And, when you pair their personal touch with our state-of-the-art systems, wireless, and Internet technology you end up with a service that can truly stand the test of time. Whether you need an answering service for your service company, a real estate answering service, IT office support answering service, a call center for your transportation company, etc - you can rely on PCMSI!

We serve the following States:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

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