Leader in Telephone Services, Inbound Call Center and Answering Service - Professional Communications Messaging Service, Inc.

1. Are you experiencing a shortage of staff at critical times?

2. Do you lose customers when they call after business hours?

3. Do potential customers hear busy signals or numerous rings when they call?

Let PCMSI solve these and other routine business problems.

Serviced by the most advanced computer-based telephone answering equipment in the industry. Every call is answered promptly, in your personalized answer phrase by professional receptionists who represent your company as if they worked in your office.

Our state-of-the-art systems ensure that the proper information is taken and delivered accurately and efficiently to one or multiple persons or locations.

Our Telephone Answering Service staff are always available to take your calls 24 hours a day!


	CLIENT LOG IN: Voice Fax and Email Messages
Answering Service

FEATURES:

24 - HOUR SERVICE : Our service is available 24 hours a day, 7 days a week. Call forward your calls to us all the time, after hours, on an as needed basis, when your phone lines are busy, or ring more than a pre-determined amount of times. This insures you always stay in touch with your customers.
PERSONALIZED ANSWERING: All of your calls are answered in your company name. Once our receptionist answers your call, all of the information you have supplied to us is shown on the computer screen, telling us how you want each call handled, and what actions we are to take.
FLEXIBILITY: Our customer service representatives can make changes and update your account as your requirements dictate.

OPTIONAL TELEPHONE ANSWERING SERVICE ENHANCEMENTS

PRE RECEPTIONIST ANNOUNCEMENT

Customized greeting that is played prior to our receptionist answering your line indicating office hours, etc. (Screens calls and saves time prior to our receptionist answering.)
Announcements can be based on the time of day and the day of the week.
Announcements that give the caller the option to choose which department they wish to be connected to.

VOICE MAIL (Unified Messaging)

Calls taken by our receptionist are recorded into a voice mail box.
Voice Messages can be sent to an email address and played over the speakers of your personal computer.
Voice and Fax Message can be sent to one or multiple email addresses.
Callers can call your voice mail and leave a recorded message press "0" and talk to one of our receptionists or be routed to an office, home or cellular telephone.
Time dependent greetings that change based on the time of the day and day of the week.
Gives you the ability to bypass the receptionist and access your new messages immediately.
Will page a pager at pre-set time intervals, to notify you of new messages. If a new message is not picked up, the voice mail will page another pager, or call one of our receptionists indicating the message has not been accessed.

FAX AND EMAIL MESSAGE DELIVERY

Fully computerized faxing and emailing of all messages.
Faxes and email can be sent at pre-determined times and days of the week, or immediately after taking a call.
Receive hard copies of all of your messages via fax or email.
Email to one or multiple addresses.
Saves time, by not having to call in to check for messages.

INTERNET ACCESS

Our receptionists have the ability to click on your Website for more information or to assist the caller.
Orders, question, appointments and help desk functions can all be done using the Internet and our clients own Website.

BILLING Professional's billing is based on only the amount of "live receptionist" time utilized. We do not bill per call. Our monthly charge is a cumulative total of receptionist time only while on your line. If a call lasts 10 seconds, the client is only charged for the 10 seconds. This method provides incentive to answer calls immediately and provide professional and efficient handling of every call, while saving normally 15 to 25% over other methods of service. WHAT OUR CUSTOMERS HAVE TO SAY: "Over the last 10 years, I have found Professional Messagings' Answering Service to be efficient, cost effective and a great convenience. I would recommend Professional Messagings' Answering Service to anyone." *-Thomas K. Mathew, M.D.* "Our after hours calls are very important to us and knowing that Professional Messaging is there is very comforting. I would not hesitate to recommend Professional Messaging to anyone needing a quality answering service." *- David Lemunyon, American Sterilizer Corporation* "For more than 10 years Professional Messaging has kept my company updated with the most efficient pagers at a reasonable cost. This combined with the most efficient and courteous answering service, has helped my business grow and remain the #1 ice machine leasing company in the area!" *- Brian Celmer, Ice is Nice, Inc.*
	CREDIT APPLICATION (print, complete and fax to us) • INFORMATION FORM ( print, complete and fax to us) INFORMATION FORM (complete on-line and send via email)